advantage

Global Delivery Model

Maestro' Global Delivery Model is the engine that allows us to provide reliable, scalable and cost effective delivery of services and solutions. Maestro' Global Delivery Model enables our clients to choose a sourcing strategy that is best suited to their business considerations, e.g., cost optimization, cultural alignment, location proximity, language capabilities and risk-mitigation.
All of Maestro' processes and infrastructure have been developed from the ground up, and are modular to allow flexibility in the management of each engagement. Our Global Delivery Model consists of 3 integrated components:

• Global Workforce
• Integrated Processes
• Multi-Tiered Infrastructure

Resource Team

Having the right team with the right mix of skills and experience is crucial for any successful project delivery. Maestro, with over 23 years of service experience, has a rich pool of global talent; which is not only experienced, but highly proactive and customer-focused. We thoroughly screen our resources and insist on the passing of a well-defined interview processes, prior to hiring. Our team members strive to deliver quality solutions meeting or exceeding customer expectations.
Shadow Resources
To ensure business continuity and retain knowledge, Maestro provides "Shadow Resources" as a part of our Best Practices. "Shadow Resources" are contributing members of the team, allowing flexibility in team size, without the investment of ramp-up time. In most cases, they are non-billable client resources. However, they can also be available to back fill core team members when needed.
Knowledge Base / Wikis
Documenting and sharing knowledge is a best practice followed and strongly recommended by Maestro. At all stages of the project Maestro resources will document their findings and have it reviewed by the Client. The process or system documentation is updated and stored in the Maestro "SystemDocWiki".
The SystemDocWiki is an online source of System Documentation, which preserves the life of the documentation. As an online repository, the information is  easily searchable, updated frequently, and is easily dissected.


Governance

Governance Meetings are regularly scheduled, high-level project overview meetings, with management from both Maestro and Client participating. Governance meetings are at their most effective when the information presented is metric-based. This allows management to track trends over time, measure performance, and keep the discussion at a project-wide level.
Governance meetings are also a forum for raising and discussing project-wide issues. Maestro prefers to present Governance monthly, and the Maestro Vice President, Engagement Manager, Account Manager, and Offshore Delivery Manager will participate. It is recommended that any Executive Sponsors and Department Managers participate from the Client. Maestro has found that these meeting are critical in order to keep the lines of communication open on the project, and participation from the right individuals from the Client is integral to its success.