- About Us
As a premier IT Solutions company, Maestro Technologies Inc. specializes in automation, system integration and consulting services, and e-commerce solutions.
Our management team consists of highly experienced professionals who have an understanding of the fast changing IT industry. We have the unique insight to create innovative solutions that improve productivity, increase service levels, and advance the benefits of applying information technology to solve the key business needs of our clients. We are known for our flexibility in our relationships with our clients.
We at Maestro believe that success requires more than just a good strategy. It takes practical "know-how," deep specialization, and an ability to deliver. Together, we bring in the business expertise needed to ensure extra ordinary value to YOU, our clients.
We strive to become the preferred provider of quality services and solutions by assisting our clients in accomplishing their goals while fostering long term relationships and a culture of mutual trust and integrity.
We accomplish this by providing opportunities to attract and retain world class talent and resources, enabling them to be innovative and reach to their full potential by cultivating an environment of freedom, mutual dignity, and respect.
Maestro is a customer-centric organization, helping its clients improve their business processes through high quality and cost-effective solutions.
Maestro stays on the cutting edge of technological solutions and innovations. Our powerful partnerships are market-driven and with organizations whose products and services complement our own service offerings.
Maestro’s strategic alliances, technology partners, and authorized service partners are with the best of the breed, enabling us to provide our clients with complete IT solutions.
Maestro has teamed with the leaders in technology to provide enterprises with the best components and solutions for their individual needs.
Maestro's global delivery model is the engine that allows us to provide reliable, scalable, and cost-effective delivery of services and solutions.
This model enables our clients to choose a sourcing strategy that is best suited to their business considerations, e.g., cost optimization, cultural alignment, location proximity, language capabilities, and risk-mitigation.
All of Maestro's processes and infrastructure have been developed from the ground up and are modular to allow flexibility in the management of each engagement. Our Global Delivery Model consists of 3 integrated components:
Governance meetings, which are high-level project overview meetings, are regularly scheduled with management from both Maestro and the participating client. Governance meetings are at their most effective when the information presented is metric-based. This allows management to track trends over time, measure performance, and keep the discussion at a project-wide level.
Governance meetings are also a forum for raising and discussing project-wide issues. Maestro prefers to present governance monthly, in which the Maestro Vice President, Engagement Manager, Account Manager, and Offshore Delivery Manager will participate. It is recommended that any Executive Sponsors and Department Managers participate from the client. Maestro has found that these meeting are critical in order to keep the lines of communication open on the project, and participation from the right individuals from the client is integral to its success.
Having the right team with the right mix of skills and experience is crucial for any successful project delivery. Maestro, with over 23 years of service experience, has a rich pool of global talent which is not only experienced but highly proactive and customer-focused. Prior to hiring, we thoroughly screen our resources via well-defined interview processes. Our team members strive to deliver quality solutions meeting or exceeding customer expectations.
To ensure business continuity and retain knowledge, Maestro provides "Shadow Resources" as a part of our Best Practices. "Shadow Resources" are contributing members of the team, allowing flexibility in team size, without the investment of ramp-up time. In most cases, they are non-billable client resources. However, they can also be available to backfill core team members when needed.
Documenting and sharing knowledge is a Best Practice followed and strongly recommended by Maestro. At all stages of the project, Maestro resources will document their findings and have them reviewed by the client. The process or system documentation is updated and stored in the Maestro "SystemDocWiki."
The SystemDocWiki is an online source of System Documentation, which preserves the life of the documentation. As an online repository, the information is easily searchable, updated frequently, and easily dissected.
Global Delivery Model - Our global delivery model allows us to provide reliable, scalable, and cost-effective solutions. Our strengths include the following three integrated components:
Resource Team - With over 23 years of experience, Maestro has developed a global network that we utilize to offer the right resources and the best talent to our clients.
Shadow Resources - We believe in continuity plans. To protect our clients and ensure timely deliveries, Maestro provides non-billable resources who work behind the scenes, ensuring that the work always gets done on time.
Knowledge Base / Wikis - Knowledge transfer is constant at Maestro. We ensure that all processes related to the project are clearly defined and saved in our documentation management systems (SystemDocWiki).
Governance - Governance meetings are regularly scheduled to ensure transparency. With the processes currently in place, project-wide issues are addressed as early as possible to remove any potential blockages.